Provide site feedback

Back to Services

Entertainment: Music

TELUS mobile music®

  1. About TELUS mobile music
  2. DRM-Free upgrade offer
  3. Music capable devices
  4. Buying/downloading new music
  5. Getting a music subscription
  6. Transferring music between PC and mobile
  7. Managing/upgrading your music
  8. Importing and exporting CDs
  9. FAQs and troubleshooting

With TELUS mobile music, you can preview, download, and play songs and albums on your music capable phone, smartphone and/or your PC.

You can also , and transfer digital music you already own from your PC to your mobile phone or smartphone using the TELUS media player – a free download for your PC and the easiest way to manage your music.

Download the FREE TELUS media player.

Learn about the TELUS media player.

Browse from over 2.5 million chart topping hits in the TELUS music shop. The TELUS music shop can be accessed from your mobile phone or smartphone, or through your PC.

To access the TELUS music shop and to download new music to your mobile phone or smartphone, use the mobile music player or mobile browser on your phone.

To download new music to your PC, access the TELUS music shop via the TELUS media player available as a FREE download for your PC, or through your PC browser.

Pay as you go, or get a monthly music subscription and use your phone or smartphone, or PC to access as many songs as you like, anytime from the TELUS music shop.

DRM-Free upgrade offer:

On DRM-Free capable devices, the client can upgrade eligible DRM files to become DRM-Free.
This can be done through the TELUS media player or via a client’s DRM-Free capable handset.

Options:

  • Upgrade each individual track for .30 cents/track.
  • Bulk upgrade available for quickly upgrading multiple tracks. (.30 cents/track will be totaled for client to see what cost of upgrade will be).

 

How to upgrade:
From the TELUS media player, select “Upgrade to DRM-Free” from the left side menu to upgrade your music to DRM-Free.

To upgrade individual tracks via the TELUS mobile music application, choose “Vault” and select the individual song to upgrade.

Note: Upgrade of Albums is currently unavailable. Album upgrades are planned in an upcoming release.

Music capable devices

To play music on your phone, you need a music-ready mobile phone or smartphone, which has the required software (TELUS mobile music player already installed, or you need to install the TELUS mobile music player onto a music-capable phone or smartphone.

Learn how to transfer music between your mobile phone, smartphone and PC.

Music Capable Devices DRM Free capable Music subscription (DRM offering) Music download via WAP
BlackBerry® Bold™ 9700 yes yes yes
HTC Hero™ yes yes yes
Nokia E71 yes yes yes
BlackBerry® Storm2™ 9550 yes yes yes
BlackBerry® Tour™ 9630 yes no yes
BlackBerry® Storm™ 9530 yes yes yes
BlackBerry® Pearl™ Flip 8230 yes yes yes
BlackBerry® Curve™ 8130 yes yes yes
BlackBerry® Curve™ 8330 yes yes yes
BlackBerry® Curve™ 8530 yes yes yes
LG 380™ no yes no
LG 8100™ no yes no
LG 8500 Chocolate™ no yes no
LG 8600 Chocolate Flip™ no yes no
LG 8550 Chocolate Spin™ no yes no
LG 8700 Shine™ no yes no
LG Venus™ no yes no
LG 9100™ KEYBO yes yes no
Samsung A523™ no yes no
Samsung A720™ no yes no
Samsung A950™ no yes no
Samsung M620™ no yes no
Samsung U510™ no yes no
Samsung U540™ no yes no
Samsung R500™ yes yes no
Samsung Slyde™ m540 yes yes no
Motorola MOTOKRZR™ no yes no
Motorola MOTOKRZR2™ no yes no
Motorola V750™ no yes no
Motorola RAZR™ VE20 no yes no
ZTE D90™ no yes no
HTC Touch™ no yes no
HTC Touch Pro™ no yes no
HTC Touch Diamond™ no yes no
HTC Touch Dual™ no yes no
HTC S640™ no yes no
HTC S720™ no yes no
Samsung Omnia™ no yes no
LG KEYBO 2™ no yes no
LG Versa™ 9600 no yes no
Motorola Rival™ A455 no yes no
Motorola VE465™ no yes no
Samsung R540™ no yes no
LG IQ™ no yes no
Samsung Advance™ no yes no
Palm® Treo™ Pro no yes no

Buying/downloading new music

Whether you purchase music or have a music subscription, the process of buying or adding music and putting it on your phone or PC is the same.

All downloaded music is put into your Vault, which is TELUS storage for all your music. The Vault allows you to re-download songs and albums again if you change phones or accidentally delete your music.

The Vault can be accessed in your mobile phone’s music player or TELUS media player on your PC.

Buying/adding songs and albums using your phone’s music player

  1. Check that you have a music compatible phone or smartphone.
  2. If the TELUS mobile music player is not preloaded on your phone, get the download instructions for your phone or smartphone from your phone’s or smartphone’s user guide, and follow download instructions.
  3. Open TELUS mobile music on your phone or smartphone.
  4. Select shop and then select TELUS shop.
  5. Browse our library to buy the song and album you want (or add the song/album if you have a subscription).
  6. Go to My Vault to download purchased or added songs or albums to your mobile phone, smartphone or the TELUS media player.
  7. To download, select the song or album you’ve purchased or added.
  8. To play the song or album then go to your TELUS mobile music player or TELUS media player and follow the instructions.

Buying/adding songs and albums using your phone’s mobile browser

  1. From your phone’s browser, select Shop.
  2. Select TELUS mobile music.
  3. Browse our library to buy the song and album you want (or add song/album if you have a subscription).
  4. Go to My Vault to download purchased (or added) songs/albums to your mobile phone or TELUS media player.
  5. To download, select the song or album you’ve purchased or added.
  6. To play the song or album then go to your TELUS mobile music player or TELUS media player and follow the instructions.

Buying/adding songs or albums on your PC at the TELUS web shop

  1. Go to your online TELUS account and log in. Register if you don’t have an account.
  2. Click on Mobile music.
  3. Browse the library to buy or add songs or albums.
  4. Go to My Vault to download purchased (or added) songs to your mobile phone, smartphone or TELUS media player.
  5. To download, select the song or album you’ve purchased or added.
  6. To play the song or album go to the TELUS media player and follow the instructions.

Note: Don’t forget to download up to 24 FREE songs of the month to your TELUS media player. Click on free songs on the left navigational panel and follow download instructions.

Buying/adding songs and albums on your PC with TELUS media player

  1. Launch TELUS media player from your PC. Click here to download the FREE TELUS media player.
  2. From the left navigation, select Shop, then Shop Home.
  3. On the Shop homepage, browse our entire library of songs or albums, or use the Search field on the top navigational bar to find a particular song, album or artist.
  4. Select the song or album you want to purchase or download.
  5. In the left navigation, you can watch the progress of your download.

    When the download is complete, it will be automatically added to the music library and the track will start playing.

Note: Don’t forget to download up to 24 FREE songs of the month to your TELUS media player. Click on free songs on the left navigational panel and follow download instructions.

Getting a music subscription

Music subscription lets you access over 2.5 million songs right from your mobile phone or PC, so you can play any song you crave, whenever you want.

Keep your downloaded songs and/or albums for as long as you remain a subscriber. If you cancel your subscription, you won’t have access to the song or albums accessed through your subscription, but you can easily access them again once you reactivate your subscription.

For detailed information about the features, packages and pricing, please visit Songs and Albums page.

To subscribe/unsubscribe using your phone or smartphone:

  1. Check that you have a music compatible phone or smartphone.
  2. If the TELUS mobile music player is not preloaded on your phone or smartphone, get the download instructions for your phone or smartphone from your phone’s or smartphone’s user guide, and follow download instructions.
  3. Launch the TELUS music player on your phone or smartphone.
  4. Select shop to enter TELUS shop.
  5. If prompted to upgrade your music player, select upgrade player now and then select shop.
  6. Scroll to the bottom of the TELUS shop homepage and select manage subscriptions.
  7. Accept the terms and conditions and follow the onscreen instructions.
  8. Or, Click on unsubscribe if you wish to discontinue the service.
  9. Click ok. Your subscription is immediately updated. Your subscription will remain active for 30 days from the original date of activation or renewal. At the end of the 30 days your subscription will automatically discontinue.

To subscribe/unsubscribe using TELUS media player:

  1. Launch the TELUS media player.
  2. In the left navigation pane, click Shop.
  3. If prompted, log in.
  4. Click manage subscription.
  5. Choose Mobile & PC monthly subscription option.
  6. Click to activate your subscription.
  7. Follow the onscreen instructions.
  8. Or, Click on unsubscribe if you wish to discontinue the service. Click OK. Your subscription is immediately updated. Your subscription will remain active for 30 days from the original date of activation or renewal. At the end of the 30 days your subscription will automatically discontinue.

Transferring music 1

To transfer music between your PC and phone or smartphone, you need to download the FREE TELUS media player to your PC, and have either a USB cable or an SD card reader in order to connect your PC to your phone or smartphone.

Attaching your phone, smartphone or memory card to your PC

  1. If your phone uses an SD card, insert your memory card into your phone and launch TELUS mobile music. The My Music folder is created on your memory card.
  2. Connect your SD card or phone to your PC using a card reader or USB cable.
  3. Launch the TELUS media player.
  4. In the left navigation pane, right click portable players and click add player.
  5. In the setup wizard that appears, assign a name for your phone or SD card, and select your phone’s make and model.
  6. By checking the box in the wizard, you can direct the TELUS music player to automatically scan for music on the device’s memory card and to add it to the TELUS media player library if it’s not already there. Otherwise, follow steps 8-10 to move music manually.
  7. Click OK. Your handset will appear in the left-hand navigation pane in the TELUS media player as you have named it. Click on your device name to see its contents.

Transferring songs and/or albums from your phone or smartphone to your PC

  1. Connect your SD card or phone to your PC using a card reader or USB cable.
  2. Launch TELUS media player.
  3. At setup, if you selected to synchronize your music, your music will automatically transfer to your PC. Otherwise, click the Synchronize button.

    Or,

  4. To move songs and/or albums manually, select the music you want to move to the phone within the main music library.
  5. Hold the SHIFT key to select multiple consecutive songs and/or albums, or hold CTRL to select multiple songs and/or albums from various spots in your library. Drag the selected music onto your mobile device’s name in the left hand navigation of the TELUS media player.
  6. After you have dropped your selection onto your mobile device, the device library will appear in your main window of the TELUS media player, showing which songs or albums have been transferred, the status of the transfers and how much space is left on your SD card.

Transferring music from your PC to your phone or smartphone

  1. Connect your SD card or phone or smartphone to your PC using a card reader or USB cable.
  2. Launch the TELUS media player.
  3. Select a song and/or album you want to transfer.

    To select multiple songs and/or albums from various locations in your library, press the CTRL key and click the songs and/or albums. To select multiple consecutive songs and/or albums, press the SHIFT and click the songs and/or albums.

  4. Drag the selected music onto your phone in the left navigation pane.

    Your phone’s music library appears in the main window and you view the status of the transfer and see how much space you have left.

Managing your music 1

The TELUS media player is the ultimate music management tool.

While it's the easiest way for you to put music on your phone, you can use it to do so much more:

  • Import, export and play CDs on your PC.
  • Transfer music between your PC and mobile phone or smartphone. 1
  • Search and download music from the TELUS music store.
  • Create playlists.
  • Manage music subscription.
  • Access your Vault - your TELUS storage area for all of your downloads.

Finding songs

Type an artist name or song title in the Search field. Search by: All Songs, Artist, Albums, Genres, Releases. Results are displayed immediately as you type.

Viewing song or albums information

In the main window showing your music, right click the title bar at the top and choose which song or album information you want displayed.

Creating or listening to playlists

You can create and name your own playlists or play a smart playlist containing recently played, or most played, or top user- rated songs or albums.

To create a new playlist:

  1. In the lower left corner, click the + button, or in the left navigation pane, right click my playlists and select add playlist.
  2. In the window that appears, enter a name for your playlist.
  3. Drag and drop songs and/or albums into your playlist or copy and paste them.
  4. To add music not in your music library, in left navigation pane, click options and then click add files or add folder. In the dialog that appears, locate the song and/or album files or folder containing music files and click Open.

    Your playlist is saved automatically.

To edit a playlist:

  1. Drag and drop or copy and paste any new song you want to add to the playlist.
  2. To delete a song out of playlist, open it, highlight the song, right-click and choose remove.

To delete a playlist:

  1. Select the playlist you want to delete. The songs in the playlist will not be deleted, just the playlist.
  2. In the bottom left corner, click the – button.

To name/rename a playlist:

  1. Select the playlist you want to rename.
  2. In the bottom left corner, click the T button.
  3. In the dialog box that appears, type the new name and click OK.

To play a smart playlist:

  1. In the left navigation, click smart playlists.
  2. Click a playlist to display it.
  3. Double-click a song to start playing it.

Importing and exporting CDs

You can add your CDs to your TELUS media player library and then transfer your music to your phone or smartphone. As well, you can export songs or albums from your TELUS media player to a CD.

To import a CD:

  1. Launch TELUS media player.
  2. Insert a CD into CD drive.
  3. In the window that appears, click Import CD with TELUS media player.

    If you are connected to the Internet, the album and track titles will automatically be added.

To export a CD:

  1. Launch the TELUS media player.
  2. Insert a blank CD.
  3. Drag and drop or copy and paste songs into the my burnlist folder, located in the left navigation pane.
  4. Click my burnlist to open it. You can see how much space you’ve used and continue to add songs or if necessary remove them.
  5. With my burnlist displayed, click burn CD.

FAQs and troubleshooting

Why don't I hear any sound?

Check the following:

  • You have not selected Play.
  • Speaker phone is turned off.
  • Volume is too low.
  • Earphones are not plugged in correctly.
  • Phone is on mute.

If none of these answers resolve your issue, dial *611 from your device, or call toll-free at 1-866-558-2273 to speak to a Client Care agent. You might be asked to use another phone while troubleshooting.

What does “DRM-Free” mean?

DRM (Digital Rights Management) is a technology that restricts the ability to move or copy content from one device or format to another. DRM-Free removes these restrictions, allowing greater flexibility, including the ability to use the content you purchased on more than one consumer electronic device.

Please note: All tracks purchased prior to February 10, 2010 are DRM music files.

Does my phone support DRM-Free music?

A full list of DRM-Free supported devices can be found here.

Can I use the music I purchase on my iPod or iPhone?

Yes. DRM-Free music purchased from TELUS can be used on a variety of devices, including Apple’s iPod and iPhone.

What happens if my download fails for any reason?

DRM-Free music purchased will remain active in your vault for 24 hours after purchase. Please retry by accessing the TELUS music shop on your device or TELUS media player. After 24 hours the track will no longer be available from your vault and will need to be re-purchased.

Will I be charged for a failed download?

Completed purchases are charged to your bill. Tracks are charged at the time of purchase, however these tracks are available for re-download in your vault for 24 hours afterwards at no extra cost.

If I receive an error message at the time of purchase, will I be charged?

No, only successful purchases will be charged to your bill.

Upgrading one or more of my DRM tracks to DRM-Free failed. What happened?

Due to rights restrictions, some tracks may not be eligible for DRM-Free upgrades.

Why can’t I upgrade my DRM albums to DRM-Free?

DRM-Free album upgrades are not currently available. Please check the TELUS music section of telusmobility.com for further updates.

Am I allowed to share my content with others?

Content purchased from the TELUS mobile music shop is for personal, non-commercial entertainment use only. You are not allowed to share or redistribute this content.

I have a TELUS music monthly subscription. Will my content now be DRM-Free?

Content downloaded as part of the TELUS music subscription will remain the same. It is a DRM-based subscription and the price per month is $20.

Why won’t a song or album play?

If attempts to play a song or album fail, shut your phone off and turn it on again. Re-launch the mobile music player and if it still does not play, call Client Care at *611 from your phone or smartphone, or call toll-free at 1-866-558-2273 to speak to a Client Care agent. You might be asked to use another phone while troubleshooting.

Why can't I download a song or album?

There could be a number of reasons:

  • You are outside the TELUS Mobility service area. View coverage maps.

    Note: As a TELUS client, you can download music from the TELUS music shop when traveling to the US with applicable roaming charges.

  • The network might be temporarily down. Please try again in a few minutes.
  • You do not have a download capable phone.
  • You have been restricted from downloading music on your phone.

If none of these answers resolve your issue, dial *611 from your phone, or call toll-free at 1-866-558-2273 to speak to a Client Care agent. You might be asked to use another phone while troubleshooting.

What happens if I'm listening to music and my phone rings?

During an incoming call, music will be interrupted and you can choose to accept or ignore the call. After completing the call, you choose whether to continue listening or to exit mobile music player.

To make an outgoing call, you must first exit the mobile music player.

What happens if the download fails when I purchase music for my phone?

Go into the song library, select the song or album and resume the download. If the song or album is not in your song library, go to your Vault and download it again.

What happens when I don't have any downloads remaining for a purchased song or album?

You will need to purchase the song or album again.

Can I transfer my purchased music to another phone, smartphone or to a friend?

No, you can only download music to the phone or smartphone on which it was purchased. If you get a new phone to replace your old one, you can transfer music to the new phone.

Can I transfer songs or albums to other devices via Bluetooth?

No, only those who directly purchase a song or album can listen to it on their phone.

How many songs or albums can I store on my phone or smartphone?

Storage varies depending on the phone or smartphone and size of your memory card. Consult your user manual. If you have a music subscription, we recommend purchasing an SD card.

Can I listen to music on my phone on airplanes?

You can listen to your already downloaded music with the phone in Airplane Mode. Consult your phone’s user guide for instructions.

How do I turn my speakerphone on/off?

To adjust volume, press the Volume keys on your phone. The music plays by default from the external speaker. In order to turn off the music, the volume on your phone has to be turned to 0.

What songs or albums aren't included in a music subscription?

If a song or album is not included in your subscription, you will get a buy message when you attempt to download it.

If I replace my phone, can I access the music I've downloaded to the old phone through my subscription?

Yes, as long as the new phone is music capable, then you can download your stored music to your new phone from your Vault or your SD card. When you transfer music to the new phone, you will need to update your music subscription license in order to continue to have access to your previously downloaded music on your new phone. The easiest and fastest way of updating your subscription license is through the TELUS media player.

If your new phone is not music capable, you may continue to download music to your PC using the TELUS media player. The music will be available for playback only on your PC until the time you acquire a music capable phone.

What happens to my songs and albums when I cancel my subscription?

If you cancel your subscription, you won't have access to any of the songs and albums you added unless you reactivate your subscription. All the music ever purchased through TELUS is stored in your Vault. As long as you're with TELUS and have an active subscription, you can get your songs back. However, any song you purchased (as opposed to adding it through your subscription) remains yours even if you cancel your subscription.

Back to top

1 You can transfer music that was purchased from the TELUS music shop, or that you import from your own personal digital library. All previously purchased PC only music can be upgraded to Mobile & PC at no charge using the TELUS media player. Please launch the TELUS media player and follow on-screen prompts to upgrade your music. After your music is upgraded to Mobile & PC, you can start transferring music between PC and Mobile at no charge.

Make changes to your phone

Log in to your account to make changes to your existing phone.