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Web activation

Activate your phone

If you receive a new TELUS handset, you can activate it online or by calling TELUS, regardless of whether you are a new or existing TELUS client.

You also save money as web activation has no fee compared to activating over the phone.

Activate your tablet

Monthly rate plans: You can activate a monthly rate plan at a TELUS store or by calling TELUS. Available for all 3G/4G/4G LTE tablets.

Prepaid iPad plans: You can activate a prepaid plan for iPad directly via your device. Available for iPad generation 1 and 2 only. Find out more about prepaid rate plans for iPad.

New to TELUS

To activate online, you need:

  • A new TELUS mobile phone or smartphone (PDA or BlackBerry)
  • An email address
  • Microsoft Internet Explorer or Mozilla Firefox with 128-bit encryption

As part of your activation, you will register for a TELUS account, which you'll use to manage your account.

Start activation

Existing TELUS clients:

Changing your phone

You can change or upgrade your TELUS mobile phone at any time.

Change phone

Adding a subscriber

Add a new subscriber to your TELUS mobility account.

Add a subscriber

To activate by phone

With your phone charged, call TELUS at 1-888-552-3333

Have two pieces of personal identification on hand.

Calling hours for PCS and Prepaid:

  • Monday to Friday 8am to 10pm (EST)
  • Saturday to Sunday 9am to 8pm (EST)

Calling hours for Mike:

  • Monday to Friday 8am to 9pm (EST)
  • Saturday to Sunday 9am to 7pm (EST)

Activation fees for postpaid

Web activation Call-in activation
$0
per activation		 $35
per activation

Activation fees for prepaid

Web activation Call-in activation
$0
per activation		 $15
per activation