Basic services: Visual Voice Mail
Visual Voice Mail
With Visual Voice Mail, you choose whether voice mail gets converted to text messages, email or both.
If you choose to convert your voicemail messages to email, you will receive an audio file (WAV) of the voice message as well as the email. You can read the email message or you can listen to the audio file.
Using Visual Voice Mail
Once set up, you will receive all voicemail in the visual format(s) you choose. To change how you receive Visual Voice Mail (text messages, email or both) or your associated email address, you can log in to your TELUS account.
Deleting Visual Voice Mail Messages
To delete a voice mail from your voicemail inbox dial into your regular voice mail and delete the original voice mail message.
Visual Voice Mail messages remain on your phone/email account until you delete them.
Deleting the converted text message/email/.wav attachment does not delete the original voicemail on your voicemail inbox, and vice versa.
Troubleshooting
Callers can leave messages as long as permitted by the voicemail box.
Converted text messages are a maximum of 412 characters over 3 messages in length.
Converted email messages can be a maximum of 460 characters in length. “Long Msg” appears at the end of any truncated message.
If message is unclear, a "?" will display after a word that is spelled phonetically and a "____" will replace gaps or muffled speech.
If you have Visual Voice Mail, you will no longer receive voicemail notifications, only email or text message ones. The call ID will be displayed with your message but information is not taken from your address book.
You will need to have an active voicemail feature on your account. Combined Voice Mail is not compatible with this feature.
You will need to have an active e-mail address in order to receive Visual Voice Mail messages to their e-mail.
You will need to be able to receive SMS in order to receive Visual Voice Mail messages via SMS. Your account should not have SMS blocked.
LG 8700 and LG 8800 do not support Visual Voice Mail.
This service is available for PCS postpaid and Mike handsets.
Both English and French languages are supported. If half of a voicemail is spoken in English and the other half in French, the voicemail will not be converted.