Basic Services: Video Calling (3G+ only)

Using Video Calling

Video Calling is just as easy as a regular voice call, but it uses the camera on your phone to let you see the person while you talk to them. Whether you’re away at school, out shopping or at a concert, you’re just a few clicks away from a face-to-face conversation.

Video calling will be available on certain HSPA devices on postpaid service. Video calling is not available on prepaid at this time.

---

FAQs

 

How do I make a Video Call?

Simply dial the number and then select "Video Call". There is often a separate button for Video Calling or it can be found by hitting the menu or options button and then selecting "Video Call". Once your call is accepted, the camera on your phone automatically turns on and displays live video on the screen. During a Video Call, each person sees a video of the person they’re talking to along with a smaller frame displaying their own video.

---

What if the person I called says they can’t see me?

You may have to turn on video display by selecting "show" or "display".

---

How do I receive a Video Call?

You will be notified by a message on your phone’s screen that you have an incoming Video Call. If you accept, you’ll automatically see the caller.

---

Is my phone capable?

The following phones are Video Calling capable:

• LG New Chocolate™
• Nokia E71

---

What else do I need to use Video Calling?

In order to use Video Calling, both parties must be within a 3G+ coverage area with a Video Calling capable device. If the person you are calling doesn’t have a Video Calling phone or is outside of the coverage area, you’ll be prompted to convert the Video Call into a regular voice call before it can be completed.

You will only be able to use Video Calling with other TELUS and Bell subscribers.

---

What calling services work with Video Calling?

Voicemail

No. If you place a Video Call to someone and they don’t answer, you will not be able to leave voice mail.

Call waiting

If you are on a Video Call, call waiting will work only if the incoming call is a Video Call. If you accept the waiting Video Call, the original Video Call will be dropped.

Call forwarding

Yes. However, if you forward your calls to a mobile phone that doesn’t have Video Calling or to a landline, the person calling you will see a message "Video Call cannot be set up" on their screen.

Call display

Yes. Call display will work with Video Calling. You will see the number of the person calling you, similar to what you see during a voice call.

---

Can I make Video Calls when roaming outside Canada?

No. Unfortunately, Video Calling while roaming is not available.

---

How will Video Calls appear on my TELUS bill?

Any Video Calling usage will appear under the "additional airtime" section of your invoice. In the airtime detail section, "video in" or (VI) shows incoming Video Calls made and "video out" or (VO) shows outgoing Video Calls.