Basic services: Roadside Assistance

Roadside Assistance

Subscribing to Roadside Assistance provides emergency automotive services such as towing, winching and emergency fuel with one call.

If you need assistance, call one of these numbers:

Cellular: #AUTO (#2886) (toll free within Canada on the TELUS mobile network)

Landline/Cellular: 1-866-327-3400 (within Canada and the US, airtime charges apply)

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Terms and Conditions

Roadside Assistance is linked to your TELUS mobile phone. You will need to give your phone number and have your phone with you when obtaining assistance.

The toll-free number can be reached from any phone in Canada and the United States, including Alaska and Hawaii. Prepaid phone coverage is available only within Canada, so you need to make the toll free call from another phone when requiring service within the U.S.

Prepaid accounts must have sufficient funds for Roadside Assistance service to be added. Your Roadside Assistance service might be terminated when your prepaid account is not topped-up within 90 days of the suspend date or your phone number is cancelled.

Roadside Assistance is not a reimbursement program. You must call the toll free number for service.

Service is available for legally registered light passenger vehicles (i.e. sedans, coupes, convertibles, SUVs, minivans, light-duty pickups, etc.). RVs, motorcycles, boats, trailers and/or vehicles with more than 2 axles and/or more than 4 wheels are not covered. Any vehicles designed or modified for commercial or heavy-duty use are not covered (i.e. limousines, emergency vehicles, public transportation vehicles, heavy-duty trucks, etc.)

Not valid when operating off road.

Included service is limited to five calls per enrollment year. After five calls, or for services not included, Roadside Assistance can arrange services at low commercial rates.

Winching services include the extrication of a vehicle from a ditch, mud or snow provided the vehicle has become stuck immediately adjacent to the regularly travelled road and the vehicle can be safely reached with standard service equipment.

This service covers towing for mechanical problems only. Towing for accidents, misuse and other damage (i.e. collision, fire, theft, freezing, vandalism, explosion, driving over curbs or damage caused by airborne debris, road debris and/or weather-related phenomena.) are not covered.

If roadside service exceeds the maximum benefit of $50.00 ($100.00 for winching) per service call, you are responsible for the difference in cost at the time of service.

Your coverage will become effective 72 hours after enrollment.

While prompt attention to your call is assured, this service is not responsible for delays. Nor is this service responsible for extra expenses associated with such delays. This includes, but is not limited to, inconvenience, storage, payment for lost time, vehicle rental expense, lodging, meals, other travel costs and/or other miscellaneous expenses.

Fuel replenishment is available if you've completely run out of gasoline or diesel.

Vehicle must be attended when service arrives.

You may cancel your participation in the program at any time.

Your Roadside Assistance service may be terminated or suspended for non-payment of your TELUS Mobility wireless bill.

The Roadside Assistance program for TELUS Mobility clients is provided by Asurion Roadside Assistance Services Inc.

Neither Asurion nor TELUS Mobility make any warranties as to actual response times on individual calls and are not responsible for service delays.

Once enrolled, Roadside Assistance goes with your phone. So anyone with your phone can get help.

If you go from a prepaid to a montly plan, you keep the value of any remaining full months on your annual Roadside Assistance account at $4/month.

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FAQs and troubleshooting

1. How do I sign-up for Roadside Assistance?
2. Roadside Assistance numbers
3. What services are provided by Roadside Assistance?
4. How many service calls are included per enrollment year?
5. Am I tied to any contract term with Roadside Assistance?
6. What happens after I have used my five included calls?
7. Will I still have service if I don't top-up my Prepaid account?
8. Will I be charged airtime and long distance if Asurion calls me back on my Prepaid phone for confirmation?
9. What happens if the roadside service exceeds the maximum benefit of $50 ($100 for winching) per service call?
10. Once I have enrolled for Roadside Assistance, when does it become effective?
11. What types of vehicles are covered under Roadside Assistance?
12. What geographical areas are covered with Roadside Assistance for TELUS Mobility clients?
13. (Prepaid) How do I make calls when in the United States?
14. Once I am enrolled in Roadside Assistance, how do I get help when I need it?
15. Once I've enrolled in Roadside Assistance, who does the service cover?
16. What happens if I migrate from a Prepaid plan to a monthly plan?

 

How do I sign-up for Roadside Assistance?

Roadside Assistance can be added to your TELUS Mobility account by visiting your account, your nearest TELUS Mobility store, or by contacting our Client Care department.

Roadside Assistance Numbers

Cellular: #AUTO (#2886)

Landline/Cellular: 1-866-327-3400 (toll free)

The Roadside Assistance toll-free number is available from anywhere in Canada or the US, including Alaska and Hawaii. #AUTO is available from anywhere in Canada, on TM's network. #AUTO is airtime-free. The toll-free number is not airtime-free when called from the cellular.

What services are provided by Roadside Assistance?

As a TELUS Mobility subscriber to Roadside Assistance, you will receive the following services:

• Spare tire installation - if your tire is flat, we'll put on your spare or provide a tow.
• Battery boost - we'll jumpstart your battery if it's dead.
• YEmergency gas delivery - if your vehicle has run out of fuel, we'll give you up to 12 litres of gasoline or diesel.
• Lock-out service - if you're locked out of your vehicle, we'll get you unlocked and provide you a new key if yours is lost or stolen.
• Towing - if your vehicle needs towing, we'll tow you to a destination of your choice.
• Winching - if your vehicle needs winching, we'll pull it from the snow, from the mud, or from a ditch.

How many service calls are included per enrollment year?

Up to five service calls are included per year.

Am I tied to any contract term with Roadside Assistance?

No, you may cancel your participation in the program at any time.

What happens after I have used my five included calls?

After five calls or for services not included, Roadside Assistance can arrange for services at low commercial rates.

Will I still have service if I don't top-up my Prepaid account?

Service may be terminated when your Prepaid account is not topped -up within 90 days of the suspend date or the phone number is canceled.

Will I be charged airtime and long distance if Asurion calls me back on my Prepaid phone for confirmation?

Yes, you will be charged airtime and long distance (if applicable) if Asurion calls you back for confirmation. It is recommended (within Canada) to call Asurion from your Prepaid phone and stay on the toll free call until you have received confirmation.

What happens if the roadside service exceeds the maximum benefit of $50 ($100 for winching) per service call?

You will be responsible for the difference in cost at the time of service.

Once I have enrolled for Roadside Assistance, when does it become effective?

Roadside Assistance becomes effective 72 hours after your enrollment.

What kind of vehicles are covered under Roadside Assistance?

Service is available for legally registered light passenger vehicles (i.e.: sedans, coupes, convertibles, SUV's, minivans, light-duty pick-ups, etc.). RV's, motorcycles, boats, trailers, and/or vehicles with more than two axles and/or more than four wheels are not covered.

Any vehicles designed or modified for commercial or heavy-duty uses are not covered (i.e.: limousines, emergency vehicles, public transportation vehicles, heavy-duty trucks, etc.).

What geographical areas are covered with Roadside Assistance for TELUS Mobility clients?

Roadside Assistance provides you with coverage throughout Canada and the United States (including Alaska and Hawaii).

(Prepaid) How do I make calls when in the United States?

Prepaid coverage is only available within Canada. Prepaid clients will need to make the toll free call from another phone when requiring service within the U.S.

Once I am enrolled in Roadside Assistance, how do I get help when I need it?

Whenever you need assistance, simply call the toll free 1-800 number included in your welcome kit from any phone. You will receive your welcome kit within 10 business days of signing up for the service.

Once I've enrolled in Roadside Assistance, who does the service cover?

Once enrolled, Roadside Assistance goes with your phone. So anyone with your phone can get help for any vehicle they are traveling in.

What happens if I migrate from a Prepaid plan to a monthly plan?

Prepaid clients migrating to a postpaid plan will retain the value of any remaining full months on their annual Roadside Assistance account. For example: If you migrate to a postpaid plan from Prepaid after 6 months of signing up for Roadside Assistance, you would be credited 6 months x $4/month=$24. (Remember, Prepaid clients are billed for the whole first year not to exceed $40 credit).