Connectivity: Web browsing

New to web browsing? Start here.

With a few tips to help you, getting started with web browsing on your mobile phone has never been easier. Check out some of our frequently asked questions.

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1. Is there a difference between web browsing the Internet (on computers) and the Mobile Internet?

Yes. Since handset screens are much smaller than computer monitors, more and more websites are adapting and optimizing their sites for mobile phones. Typically, this involves paring down the text and graphics displayed making it easier for you to navigate through the site using your handset. For this reason, a web site on your computer may not look the same as the web site on your mobile phone. While more web sites are being adapted for basic to cutting-edge mobile devices, the devices themselves are also rapidly improving. Newer devices often provide a better web browsing experience, offering HTML browsers with easy touch screen selection and navigation. All that said, your web browsing experience is only going to get better. If you had a bad web browsing experience, we suggest you give it another try.

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2. Where do I begin browsing? How can I do an Internet search, find information or go directly to a website?

Our newly redesigned TELUS Home Page can help you get started. This page will guide you to popular and useful mobile sites and help you discover the value of having the Internet on your phone.

Start by pointing your phone’s browser to the TELUS Home Page. When you select your web or browser icon from your home screen, if this page does not load by default, select “Home Page (TELUS WAP Browser)” or “TELUS Home Page” from your Bookmarks list.

Three main areas of the TELUS Home Page can help find what you’re looking for quickly and easily:

1. Search field: If you already know what you are looking for (e.g. website, business name or your favourite artist), enter a search term and select Search. A list of search results will quickly be displayed for you to select from.
2. Highlights: This area pushes the latest updates on weather, news, sports and entertainment to your phone without needing you to browse to a specific site.
3. Browsing categories: The six browsing categories contain links to get you to your favourite, popular sites and discover other great sites within each category.

Messaging: Links to popular sites for social networking, email, instant messaging, chat, dating, and photo sharing.
Quick Info: Links to quick information to help you stay updated and organized on the go. Read the news, do a 411 lookup, find an ATM or WiFi spot, hail a cab, check your flight status and check your bank balance – all from your phone.
Shop: Browse and download applications, ringtones, music tracks and games. Plus, get to the new TELUS video on demand to view a favourite TV show or video clip.
Sports: Links to the best sports sites so you never miss the score even when you’re busy on the go.
Music: Links to your popular music sites and your favourite artist sites for featured ringtones and music tracks.
Entertainment: Links to great sites for moving listings, entertainment, and gossip.

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3. How do I access the TELUS Home Page on my phone or smartphone?

 

On a mobile phone:

1. Select the Wireless Web or Browser icon on your home screen.
2. If the TELUS Home Page is not set as the default home page, click your menu button and select it from your list of Bookmarks.

On a BlackBerry® smartphone:

First, ensure your browser is configured correctly.

1. Select the Browser icon from the BlackBerry home screen.
2. Click the BlackBerry menu button and select Options.
3. Select Browser Configuration.
4. Select Telus WAP Browser.
5. Now check all of the available options below:
   • Support Java Script
   • Terminate slow running scripts
   • Support HTML Tables
   • Use Foreground and Background Colors
   • Show Images
   • Use Background Images
   • Support Embedded Media
   • Support Style Sheets
6. Click the BlackBerry menu button and select Save Options.

To launch the TELUS Home Page:

1. Select the Browser icon from the BlackBerry home screen.
2. If your list of Bookmarks and History are not displayed, click the BlackBerry menu button.
3. Under Bookmarks, select Home Page (TELUS WAP Browser).

On other smartphones:

1. Open the browser application on your smartphone.
2. Check your Bookmarks or Favourites for the “TELUS WAP Browser” or “TELUS Home Page”. If a bookmark already exists, select it to launch the TELUS Home Page.
3. If no bookmark or favourite exists, enter the URL “m.telusmobility.com” to launch the TELUS Home Page.
4. Feel free to save the TELUS Home Page as a bookmark or favourite for quick access next time.

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4. How do I find and access a Mobile Internet site?

This process usually varies between handset types. The below chart provides general web browsing access instructions by handset category. For instructions specific to your handset model, please refer to your handset user guide.

Mobile phones	1. From your phone home screen, select the 'Wireless Web' or 'Browser' icon. Alternatively, if your phone has a web button on the key pad, press it. If you receive an enable security message, select 'Yes' or 'Allow' and wait a few seconds while your phone establishes a security link. 2. You should now see the TELUS homepage loaded with a search box and a list of choices. To go directly to a web site, click your typical menu button and select "Go to URL", enter the URL (e.g. http://m.google.com). Then, click "Go" or "OK".
BlackBerry® smartphones	1. Open the browser application on your smartphone. 2. Where you land first will depend on your settings: You may immediately see a box to enter your web site URL (e.g. http://m.google.com) with some "Bookmarks" and your web browsing "History" below. From here, enter the URL to navigate directly to you desired website. If when you click "Browser", you land directly on a web site and wish to browse to a different one, press your BlackBerry menu key, select "Go To…" and enter the web site URL (e.g. http://m.google.com).
Other smartphones	1. Open the browser application on your smartphone. 2. Enter your desired web site URL (e.g. http://m.google.com). If you do not see these options directly on the page, use your menu key to pull up the "Go To…" or "Address Bar" where you can enter your web site URL, or click directly to web sites via "Favourites" or "History".

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5. How much will it cost me to browse from my phone or smartphone?

 

For mobile phones:

If you do not add a web browsing feature to your monthly rate plan, you will be charged 10¢ per webpage visited. If you plan on web browsing the Mobile Internet regularly, we recommend you add Unlimited browsing & video streaming^1,2 ($15) to your rate plan or subscribe to a package that includes web browsing.

Check out which phone packages include web browsing

For BlackBerry® smartphones:

If you have a BlackBerry Smartphone, you need to be on a BlackBerry® smartphone package with web browsing as an add-on to your voice plan or the Your Choice Smartphone Combo plan that includes both voice and web browsing.

Learn more

For other smartphones:

If you have any other smartphone, you need to be on a Smartphone package with web browsing as an add-on package to your voice plan or the Your Choice Smartphone Combo plan that includes both voice and web browsing.

Learn more

For prepaid phones:

If you do not add a web browsing feature to your monthly rate plan,10¢ per webpage visited will be deducted from your prepaid balance. If you plan on web browsing the Mobile Internet regularly, we recommend you purchase the prepaid unlimited web browsing feature.

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6. Is my TELUS handset capable of web browsing?

 

Most mobile phones and smartphones are capable of web browsing. See your device user guide for more details on your browser.

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Web browsing pricing

 

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