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Directory Assistance services

Directory Assistance services

  • Teletypewriter (TTY) users requiring a phone number may request a TELUS Relay agent to place a call to Directory Assistance on their behalf. Please provide the specific town or city, address, and the name of the person or business.
  • Note: Directory Assistance charges apply unless registered for special needs exemption.

 

Directory assistance exemption

  • If you are unable to use directory assistance due to impairment and are certified by an organization, physician, or individual acceptable to TELUS, you may apply for directory assistance exemption.
  • Exemptions apply for local directory assistance, long distance directory assistance and enhanced directory assistance calls within Canada and the United States.
  • TELUS Mobility will credit eligible Directory Assistance charges on the following statement
  • To apply, please submit the Special Needs Application form