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Topping up your prepaid account

Prepaid - how to top up

Topping up is easy!

Choose one of four convenient ways: Pay & Talk airtime card, Credit Card, INTERAC® Online or CIBC Bank Machine.
 

Register a credit card and sign up for automatic top-ups to ensure your balance never reaches zero and you never lose your best per minute rate.

Step 1 Register your credit card (Visa, MasterCard or Amex)  
  • log in to your account at telusmobility.com
  • In e.Care, select the "pre-registered credit card" link
  • Or, you can call Client Care at *611 to register the credit card
Step 2 Add money to your account Online
  • log in to your account at telusmobility.com
  • select "Pay & Talk top up"
  • to complete a one time top-up, select "one time credit card"
  • to set up automatic top-ups, select "30-day" or "minimum balance"
By Phone
  • Call #123 from your Prepaid phone
  • Select option 2: "add money using a credit card or set up automatic top-ups"

30-day top-ups: Your account will be automatically topped-up every 30 days with your preferred amount ($10, $25 or $50)

Minimum balance top-ups: Your account will be automatically topped-up with your preferred amount ($10, $25 or $50) when your balance falls below $5 and every 30 days. Please note, regular 30 day top-ups will occur in addition to any minimum balance top-ups made during the month.

Prepaid top-up cards are available in $10, $25, $50 and $100 amounts, at over 6,000 convenient locations across Canada.

Step 1 Purchase a Prepaid airtime card
Step 2 Add money to your account Online
  • log in to your account at telusmobility.com
  • select "Pay & Talk top up"
  • Click on "airtime card" to input PIN number
By Phone
  • Call #123 from your Prepaid phone
  • Select option 1: "add money using a Pay & Talk card"

Use INTERAC® Online to top-up directly from your bank account - our newest payment option. It's secure and easy to use.

Step 1 Add money to your account Online
  • log in to your account at telusmobility.com
  • select "Pay & Talk top up"
  • select "INTERAC® Online"

Use your CIBC bank card to purchase top-ups at any participating CIBC bank machine

Step 1 Purchase a top-up using your CIBC bank card  
  • at any participating CIBC bank machine, select "Other Services" from the main menu, followed by "TELUS Mobility"
  • Select $10, $25, $50 or $100 top-up
  • you will receive a printed receipt with an airtime code
Step 2 Add money to your account Online
  • log in to your account at telusmobility.com
  • select "Pay & Talk top up"
  • Click on "airtime card" to input PIN number
By Phone
  • Call #123 from your Prepaid phone
  • Select option 1: "add money using a Pay & Talk card"

Make changes to your phone

Log in to your account to make changes to your existing phone.