Back to Prepaid

Manage your account

Enjoy the flexibility and low cost of managing your account 24/7.

Login to your TELUS account   |   Call #123 from your Prepaid phone

  Login to your TELUS account Dial #123 from your prepaid phone
Check account balance
Yes
Yes
Add or change add-ons
Yes
Yes
Top-up with a wireless top-up card or credit card
Yes
Yes
Top-up with a debit card
Yes
  
Set-up automatic top-up
Yes
Yes
Register credit card
Yes
Yes
Review transition history
Yes
  
Change your PIN
Yes
  
Change your phone number
Yes
  
Update your address
Yes
  

Keeping your account active

Don't forget to top up your prepaid account to enjoy uninterrupted voice and add-ons services. Plus, any unused balance will carry over to the following month.

Check out our top-up options

Is your account deactivated?

If your balance remains at $0 for 90 days, your account becomes deactivated and you lose your phone number.

Looking to reactivate your prepaid account? Call 611 from your TELUS Prepaid phone to speak to an agent.

Make changes to your phone

Log in to your account to make changes to your existing phone.