TELUS Micro SIM - FAQ
TELUS Micro SIM cards connect your HSPA device to our mobile network. If you need a new Micro SIM card, visit your nearest TELUS store.
If you are experiencing issues with your SIM card, see "Frequently Asked Questions" below or contact Client Care.
FAQs
1. What is a Micro SIM Card and why do I need it?
TELUS HSPA devices require a SIM Card in order to function and access TELUS network services. A Micro SIM Card is about half the size of a regular SIM card, and is used in Micro SIM compatible devices such as tablets. It is usually inserted into the back of a device, behind the battery.
2. What are the benefits of using a Micro SIM Card?
The TELUS Micro SIM Card gives you access to the TELUS next generation HSPA network. It has the same functionality as a regular TELUS SIM, but is used in HSPA devices with the smaller SIM slot.
3. How do I insert my Micro SIM Card into my phone?
Push the card into the SIM slot, which may be located behind the device battery or on the side of the device, and is often indicated by an image of the SIM. Ensure that the slanted corner is facing the right way and that the SIM Card is pushed all the way in. See device user manual for more information.
4. Can I use the TELUS Micro SIM Card in any phone?
The TELUS SIM Card can be used with Micro SIM compatible HSPA devices, such as tablets.
5. Can I put my Micro SIM on the same account as my other TELUS mobile device?
The TELUS Micro SIM can be activated with a phone number and a rate plan just like any TELUS SIM.
6. Will my TELUS Micro SIM Card work internationally?
The TELUS Micro SIM Card can roam on other HSPA networks worldwide. View a list of TELUS roaming partner countries.
7. Where can I buy a TELUS Micro SIM Card?
The TELUS Micro SIM Card is available at TELUS stores.
8. What rate plans are available with a TELUS Micro SIM Card?
View compatible Mobile Internet rate plans. For the latest information on Micro SIM rate plans, click here.
9. What happens if my Micro SIM Card is lost or stolen?
If your Micro SIM Card is lost or stolen, contact TELUS Client Care, or visit a TELUS store immediately to deactivate and prevent someone from using it.
10. What if my Micro SIM doesn't appear to be connecting to the network?
Ensure that your SIM card is inserted properly. If the error message persists contact TELUS Client Care, or visit a TELUS store for a resolution.
11. What is the warranty on the Micro SIM?
There is a one year warranty on the TELUS Micro SIM from the date of purchase.