Non TELUS devices (using HSPA technology)

A non TELUS device is a device that is not certified by TELUS, was not originally purchased from TELUS, and is not restricted to operating on the TELUS network.

If you have a non TELUS device that uses HSPA technology, it may be compatible with our mobile network. Due to the vast number of manufacturers and devices available, TELUS cannot guarantee that all devices will be able to connect to, or to function on our mobile network. For this reason, TELUS has built a tool to determine a device’s compatibility with our mobile network. Use the non TELUS device (HSPA) compatibility check to determine your device compatibility.

Your non TELUS device needs to be unlocked to be activated on the TELUS network. TELUS can provide full support for device setup and voice and SMS on your device. For voice and SMS troubleshooting, please contact Client Care. TELUS cannot provide troubleshooting support for your device or data configuration. For device and data troubleshooting, please contact your device’s manufacturer, or the place of purchase.

If your device is compatible with the TELUS network, you’ll need to purchase a TELUS SIM card and select a rate plan to activate it. You can purchase a TELUS SIM online or visit your nearest TELUS store.

If you have a compatible, unlocked non TELUS device and want to activate prepaid service, you’ll need to purchase a TELUS SIM card and a Starter Kit that includes $50 in service credits. You can purchase TELUS Prepaid phones, Starter Kits, and SIM cards online or at any of our convenient locations.

To learn more about non TELUS devices, see “Frequently Asked Questions” below.

FAQs

1. What is a non-TELUS Device?

If a device is not originally purchased from a registered TELUS distributor and/or is not locked to the TELUS network, it is a non-TELUS device. A non-TELUS device is not certified by TELUS. Non-TELUS devices may work on the TELUS network if compatible and unlocked.

2. How do I know if my device is certified by TELUS?

If your device was purchased through a registered TELUS distributor, it is a TELUS certified HSPA device. If your TELUS device was acquired through other means, you can determine the status of your device by contacting Client Care.

3. Is my non-TELUS HSPA device compatible with the TELUS network?

Based on the technical specifications of your device, it may or may not be compatible with the TELUS network. Use the non-TELUS device (HSPA) compatibility check to determine whether or not your non TELUS device is technically compatible with the TELUS network.

4. How do I check if my non-TELUS device will work on the TELUS 3G+ network?

If you have a non-TELUS device that uses HSPA technology, it may be compatible with our mobile network. Due to the vast number of manufacturers and devices available, TELUS cannot guarantee that all devices will be able to connect to, or to function on our mobile network. For this reason, TELUS has built a tool to determine a device’s compatibility with our mobile network. Use the non TELUS device (HSPA) compatibility check to determine your device compatibility.
Your non-TELUS device needs to be unlocked to work on the TELUS network.
If your device is compatible with the TELUS network, you’ll need to purchase a TELUS SIM card and select a rate plan to activate it. You can purchase a TELUS SIM online or visit your nearest TELUS store.
If you have a compatible, unlocked non-TELUS device and want to activate prepaid service, you’ll need to purchase a TELUS SIM card and a Starter Kit that includes $50 in service credits. You can purchase TELUS Prepaid phones, Starter Kits and SIM cards (link?) online or at any one of our convenient locations.

5. Will my non-TELUS device (that uses HSPA technology) work the same as a TELUS 3G+ device?

Some services may be different or unavailable on your non-TELUS device (using HSPA technology).

If your device is compatible with the TELUS network and can be activated, voice and SMS should work in the same manner as a TELUS certified 3G+ device. You may be able to self-configure data services on your non-TELUS device. TELUS does not have the ability to configure data services on your non-TELUS device for you.

6. What do I do if voice, SMS, or data are not working on my non-TELUS device (using HSPA technology)?

TELUS can provide full support for device setup and voice and SMS on your device. For voice and SMS troubleshooting, please contact Client Care. TELUS cannot provide troubleshooting support for your device or data configuration. For device and data troubleshooting, please contact your device’s manufacturer, or the place of purchase.

7. What does unlocking a phone mean?

Wireless providers “lock” their devices to only work with SIM cards registered to their network. Reversing this programming so that a device is able to work with any SIM card is considered “unlocking”.

8. How do I unlock my phone?

Currently, TELUS does not unlock devices. You may wish to research unlocking to find a service.

Or, view TELUS' selection of certified devices.

9. How do I know if my non-TELUS device (using HSPA technology) is unlocked?

If you purchased your device from another carrier, it is reasonable to assume that it is locked. If you are unsure of the device’s history, you can check if your device is unlocked by purchasing and activating a TELUS SIM Card and inserting it into the device in question. If the device works, then it is unlocked. If it does not, the phone may be locked, not compatible with the TELUS 3G+ network, or the device may be defective.

10. Does my non-TELUS device (using HSPA technology) need to be unlocked to work on the TELUS network?

Yes. A non-TELUS device needs to be unlocked and compatible with the TELUS network in order to be activated.

11. I have a TELUS device and want to unlock it. What do I do?

Currently, TELUS does not unlock devices. You may wish to research unlocking to find a service. Please keep in mind that altering the device by unlocking it may void your warranty.

12. Where can I buy a non-TELUS device?

Currently, TELUS does not sell non-TELUS devices.