Non TELUS devices (using HSPA technology)

Bringing your device to TELUS is simple

Just follow these steps to make sure that your device will work on Canada’s largest 4G network.

1. Check device compatibility:
   • Your device must be compatible with our 4G network. If you have a non TELUS device that uses HSPA technology, it should be compatible with our mobile network. Check your device's compatibility.
2. Lock Status:
   • Your non TELUS device needs to be unlocked to work on the TELUS network. What does this mean?

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Getting Started

• If your device is compatible with the TELUS network, you'll need to purchase a TELUS SIM card and select a rate plan to activate it. You can purchase a TELUS SIM online or visit your nearest TELUS store
• Compatible non TELUS devices should be able to make voice calls and send/receive text messages on our mobile network. To browse the internet, use these general guidelines and settings to configure your non TELUS device's data connection.

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Support

• TELUS can provide support for voice and text messaging services. Use these general guidelines and settings to configure your non TELUS device’s data connection.
• Due to the vast number of devices available, data configuration varies by device. Some services may be different or unavailable on your non TELUS device.

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FAQs

 

1. What is a non-TELUS Device?

If a device is not originally purchased from a registered TELUS distributor and/or is not locked to the TELUS network, it is a non-TELUS device. A non-TELUS device is not certified by TELUS. Non-TELUS devices may work on the TELUS network if compatible and unlocked.

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2. How do I know if my device is certified by TELUS?

If your device was purchased through a registered TELUS distributor, it is a TELUS certified HSPA device. If your TELUS device was acquired through other means, you can determine the status of your device by contacting Client Care.

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3. Is my non-TELUS HSPA device compatible with the TELUS network?

Based on the technical specifications of your device, it may or may not be compatible with the TELUS network. Use the non-TELUS device (HSPA) compatibility check to determine whether or not your non TELUS device is technically compatible with the TELUS network.

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4. How do I check if my non-TELUS device will work on the TELUS 4G network?

• If you have a non-TELUS device that uses HSPA technology, it may be compatible with our mobile network. Due to the vast number of manufacturers and devices available, TELUS cannot guarantee that all devices will be able to connect to, or to function on our mobile network. For this reason, TELUS has built a tool to determine a device’s compatibility with our mobile network. Use the non TELUS device (HSPA) compatibility check to determine your device compatibility.
• Your non-TELUS device needs to be unlocked to work on the TELUS network.
• If your device is compatible with the TELUS network, you’ll need to purchase a TELUS SIM card and select a rate plan to activate it. You can purchase a TELUS SIM online or visit your nearest TELUS store.
• If you have a compatible, unlocked non-TELUS device and want to activate prepaid service, you’ll need to purchase a TELUS SIM card and a Starter Kit that includes $50 in service credits. You can purchase TELUS Prepaid phones, Starter Kits and SIM cards (link?) online or at any one of our convenient locations.

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5. Will my non-TELUS device (that uses HSPA technology) work the same as a TELUS HSPA device?

Some services may be different or unavailable on your non-TELUS device (using HSPA technology).

If your device is compatible with the TELUS network and can be activated, voice and SMS should work in the same manner as a TELUS certified HSPA device. You may be able to self-configure data services on your non-TELUS device. TELUS does not have the ability to configure data services on your non-TELUS device for you.

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6. What do I do if voice, SMS, or data are not working on my non-TELUS device (using HSPA technology)?

TELUS can provide full support for device setup and voice and SMS on your device. For voice and SMS troubleshooting, please contact Client Care. TELUS cannot provide troubleshooting support for your device or data configuration. For device and data troubleshooting, please contact your device’s manufacturer, or the place of purchase.

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7. What does unlocking a phone mean?

Wireless providers “lock” their devices to only work with SIM cards registered to their network. Reversing this programming so that a device is able to work with any SIM card is considered “unlocking”.

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8. How do I know if my non-TELUS device (using HSPA technology) is unlocked?

If you purchased your device from another carrier, it is reasonable to assume that it is locked. If you are unsure of the device’s history, you can check if your device is unlocked by purchasing and activating a TELUS SIM Card and inserting it into the device in question. If your device is able to send and receive calls and text messages, it is unlocked. If it does not, the phone may be locked, not compatible with the TELUS 4G network, or the device may be defective.

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9. Does my non-TELUS device (using HSPA technology) need to be unlocked to work on the TELUS network?

Yes. A non-TELUS device needs to be unlocked and compatible with the TELUS network in order to be activated.

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10. I want to unlock my device. What do I do?

Currently, TELUS does not unlock devices. You may wish to research unlocking to find a service. Please keep in mind that altering the device by unlocking it may void your warranty.

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11. Where can I buy a non-TELUS device?

Currently, TELUS does not sell non-TELUS devices.