Non TELUS device compatibility check

Device compatibility

Use this tool to determine if your device will work on the TELUS 3G+ network. Just enter your device's IMEI into the tool to check its compatibility.

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Finding your IMEI

• On your device:

  Your IMEI can be found on your device box or on the back of the device itself. On most devices, it can be found behind the battery on a white label. Look for a 15-18 digit number.

  On your device’s screen:

  Most devices will display your IMEI on the screen if you type *#06# from the device home screen.

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Compatible device?

If your device is compatible with the TELUS network, you'll need to purchase a TELUS SIM card and select a rate plan to activate it. You can purchase a TELUS SIM online or visit your nearest TELUS store.

If you want to activate prepaid service, you’ll need to purchase a TELUS SIM card and a Starter Kit that includes $50 in service credits. You can purchase TELUS Prepaid phones, Starter Kits and SIM cards online or at any one of our convenient locations.

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Incompatible device?

• If your device is not compatible with the TELUS network, take a look at the latest TELUS certified devices.
• If you believe your device should be compatible and the tool does not recognize it, you can test your device’s compatibility by inserting a TELUS SIM card into the device and making a test voice call. If the test call works, your device is compatible with the TELUS 3G+ network.

Disclaimer

This information is indicative only. Your device's compatibility with the TELUS 3G+ network is based on the radio frequencies of your device. TELUS does not guarantee that your device will work on our mobile network.