Contact us: Email

Call us

Call us by dialling *611 on your TELUS mobile phone or at one of the following numbers.

Canada toll-free: 1-866-558-2273
Vancouver: 604-291-2355
Calgary: 403-387-5825
Eastern Quebec: 1-800-463-8988
Toronto: 416-279-2532

Client Care General Inquiries- Hours of Operation

Mon-Fri 8am-10pm
Sat-Sun 9am-8pm

International roaming support line:
1-416-940-5995
U.S. roaming support line:
1-866-771-9666

Looking to move over to TELUS or add a line to your existing account, please call 1-877-481-2332.

Mail us

Address your letter to:
TELUS Mobility Client Care
200 Consilium Place, Suite 1600
Scarborough, Ontario
Canada M1H 3J3

To help us respond quickly, Include:

• Your name
• TELUS account number or mobile phone number
• Alternate contact number