International Travel: TELUS International Roaming Guide

Installation guide for BlackBerry® devices

To download & utilize the BlackBerry® Internet Service application:

1. To run the application, select the TELUS International Roaming Guide icon (you will find it either on the home screen or in the Downloads folder of your device)
2. Once the application launches, allow access to connection and phonebook when prompted.
3. Start using the application once the first page of the application (search country) is displayed on your screen.

 

To download using the BlackBerry® Enterprise Server:

On the BlackBerry® 8830 & BlackBerry® Storm™ 9530:

1. Select the Downloads folder on the home screen.
2. Select TELUS WEB (green globe).
3. Select the TELUS International Roaming Guide icon to download the application to the Downloads folder on the device Home screen.
4. From the Downloads folder, select the icon to install.
5. Once the application launches, allow access to connection and phonebook when prompted.
6. The International Roaming Guide is ready to use once the first page of the application (search country) appears on your screen.
7. To move the icon, highlight it, press menu, and then select Move or Move to Folder to move it or place it in any other folder on the device.

Note: If you are unable to access the application, please check with your IT or Wireless Administrator to determine if an IT policy is in place that restricts external downloads on your device.

On the BlackBerry® Storm2™ 9550, BlackBerry® Tour™ 9630, BlackBerry® Bold™ 9700 & BlackBerry® Pearl™ 9100:

1. Select the TELUS WEB icon on the home screen.
2. You should be automatically directed to the TELUS portal. If the TELUS portal does not appear, try entering the following URL manually http://m.telusmobility.com; using the TELUS WAP browser
3. On the TELUS portal, select "Shop" and then select "Applications".
4. Select the "TELUS International Roaming" icon.
5. Scroll down and select the "Download" link to download the application to the Downloads folder on the device Home screen.
6. From the Downloads folder, select the icon to install.
7. Once the application launches, allow access to connection and phonebook when prompted.
8. The International Roaming Guide is ready to use once the first page of the application (search country) appears on your screen.
9. To move the icon, highlight it, press menu, and then select Move or Move to Folder to move it or place it in any other folder on the device.

Note: If you are not able to access the application, please check with your IT or Wireless Administrator to determine if an IT policy is in place that restricts external downloads on your device.

 

Installation guide for non-BlackBerry® devices

Nokia devices

To download the application:

1. Select the browser icon on your device
2. You should be automatically directed to the TELUS portal. If the TELUS portal does not appear, try entering the following URL manually: http://m.telusmobility.com
3. On the TELUS portal, select Shop and then select Applications
4. Select the TELUS International Roaming Guide icon
5. Select the Download link to download the application
6. If a pop-up appears, select "continue", "Yes" and or "OK" to complete the installation
7. Choose the location to download the application (Phone memory is the default)

To launch the application:

1. From the Home Screen, select the Home button
2. Select the destination folder
3. Select the TELUS International Roaming Guide icon

 

Android® OS Devices

To download the application:

1. Select the browser icon on your device
2. You should be automatically directed to the TELUS portal. If the TELUS portal does not appear, try entering the following URL manually: http://m.telusmobility.com.
3. On the TELUS portal, select Shop and then select Applications
4. Select the TELUS International Roaming Guide icon
5. Select the Download link to download the application
6. Install the application by selecting it from the download history menu (TelusRoamingGuide.apk)

Note: If you don't see the download history on your screen after completing the download:

1. Open your web browser
2. Select the phone's menu button
3. Select "more" and then select "Downloads"
4. Select "Install" in the pop-up

To launch the application:

1. From the Home Screen, click on the "Menu" button
2. Select the "All Programs" icon
3. Select the TELUS International Roaming Guide icon