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Support: BlackBerry® Torch™ 9800

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• Troubleshooting

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Choose one of the following topics to learn how to solve most common issues

I can't browse the Web

• Ensure you have a Web feature
• Check signal strength
• Check the URL
• Check Coverage Maps
• Check Data Services
• Restart your BlackBerry
• Re-register your BlackBerry
• Clear your browser's cache and cookies

I can't send or receive email on my BlackBerry after it worked previously

• Check signal strength
• Check Coverage Maps
• Check Data Services
• Check Network Selection Mode
• Restart your BlackBerry
• Re-register your BlackBerry
• Check email passwords

My BlackBerry can't connect to a Wi-Fi Network

• Make sure your BlackBerry has been set up to connect to Wi-Fi
• Verify a Wi-Fi signal is available
• Check your location and surroundings

My BlackBerry loses network connectivity and displays “SOS” at the top right hand corner of the device

• Reset the network connection
• Check your SIM card

I am getting "You are not subscribed to a data network" errors (APN Settings)

• You will need to verify that your Access Point Network settings are correct

I get an HTTP 403 error

• Ensure you have a Web feature
• Check the URL
• Check signal strength.
• Check coverage maps
• Check Data Services
• Restart your BlackBerry
• Re-register your BlackBerry
• Clear your browser’s cache.

I can't turn on my BlackBerry

• Inspect the battery contacts
• Make sure your battery is fully charged

My battery drains quickly

• Turn off Bluetooth
• Turn off Wi-Fi
• Lower backlighting
• Make sure your battery is fully charged
• Restart your phone

I can't make or receive calls or use data services overseas

• Check signal strength
• Check coverage maps
• Check data services
• Re-register your BlackBerry
• Restart your BlackBerry
• Check network mode settings
• Switch networks

I can't listen to certain audio files or view certain videos on my BlackBerry

• Check the file format
• Restart your BlackBerry

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