Reset the network connection
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From the Home screen, press the Menu key.
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Select Open Tray.
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Select the All tab.
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Tap Manage Connections.
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Clear the Mobile Network checkbox.
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Wait at least 10 seconds.
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Tap the Mobile Network checkbox. A green checkmark appears.
Your network connection is reset.
Check your SIM card
Your TELUS SIM card may not be inserted properly.
To restart your BlackBerry:
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Remove the battery.
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Remove your SIM card.
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Inspect the contacts of your SIM card for signs of damage such as rust or deep scratches.
NOTE: If your SIM card shows signs of damage, visit a Product Care Centre. Use our Store Locator to find the closest location.
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Reinsert your SIM card, taking care to insert it properly.
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Reinsert the battery.
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