International Travel: 4G: Before you leave

Before you leave Canada, review our pre-travel checklist to ensure your TELUS mobile device will maintain service while travelling abroad.

Check network compatibility

You'll need to confirm your mobile device is compatible with mobile networks abroad.

To ensure your mobile device is compatible with available mobile networks in the country you'll be visiting:

Check your mobile device

1. Use our Device Selector tool.
2. Select your device brand and type.
3. Select your device.
4. Click the Device details tab.
5. Locate the Specifications section.
6. The compatible network frequencies (for example, 850/1900/2100) are displayed.
   NOTE: Saving this information is recommended. You will need to compare it with available frequencies in the country you'll be visiting.

Check available network frequencies in the country you'll be visiting

1. Check our International Travel 4G coverage maps at Coverage & travelling.
2. Select the country you'll be visiting.
3. Available networks and their frequencies are displayed.
   NOTE: 2G, 3G, and 4G represent network speeds, not frequency compatibility.
4. Compare these frequencies with the compatible network frequencies on your mobile device.

If the network frequencies match those of your mobile device, your mobile device is compatible with the network.

Check your account

If you want to use your TELUS mobile device while travelling abroad, you'll need to have TELUS International Travel added to your account.

To ensure that International Travel has been added to your account, and view available services, text the word TRAVEL to 7626.

• If you receive a message that you're not set up for INTL roaming, contact us to add it.

Check rates

Before you travel abroad, check our International Travel 4G rates to learn about voice, data, and text messaging rates in the country you'll be visiting.

Check available services

Confirm whether specific services (for example, data) are available in the country you'll be visiting.

• Use our Travel Coverage Tracker tool to view available mobile networks and services in the country you'll be visiting.

Manage data costs

Data usage costs are an important factor to consider prior to using your mobile device abroad. Learn more about data usage and costs while travelling with these available resources:

• Use the TELUS Data Calculator to estimate the amount of data you expect to use.
• Download and install the TELUS International Roaming Guide app on your compatible mobile device for tips, tricks, and a troubleshooting guide while travelling.
• Learn how to avoid accidental charges and disable data services while travelling.

If you would like data services blocked on your account while travelling, contact us.

How to contact us while travelling

If you need to contact us while travelling abroad, you can use one of the following methods 24 hours a day, 7 days a week:

• If you're using a non-TELUS phone, call us at 1-416-940-5995.
  NOTE: If you are calling for technical assistance, we recommend using this method. Proper troubleshooting of issues with your mobile device may not be possible if you're using it to call us.
• If you're using your TELUS mobile device, call us at 611. 24 hours a day, 7 days a week.