Understanding how changes affect your bill
We bill you one month in advance. When you request a change in your rate plan or services, the change takes effect almost immediately and we adjust your monthly bill accordingly. You will see three line items associated with this change on your next bill:
- A pro-rated credit that covers the time your previous rate plan or service selection was not being used
- Pro-rated fee for the time you are on the new rate plan/service for the current month
- The regular monthly charge for the new rate plan/service selected
Note: Your airtime is also pro-rated.
Example
Today is September 27th and your monthly bill date is October 1st. You change your rate plan from Your Choice™ 35 ($35, 200 minutes of airtime) to Clear Choice™ 30 ($30, 100 minutes of airtime).
Monthly Charges/Credits
Here's how your fees would be adjusted on your next bill:
| Item | Calculation | Charge/Credit |
|---|---|---|
| Pro-rated credit for 4 days (Sept 27, 28, 29, 30) of Your Choice 35 that weren't used | $35 / 30 days in a month x 4 days | $4.67 credit |
| Pro-rated charge for 4 days (Sept 27, 28, 29, 30) you are on Clear Choice 30 | $30 / 30 days in a month x 4 days | $4.00 charge |
| The monthly recurring charge for Clear Choice 30 |
This replaces the $35 recurring charge for Your Choice 35 |
$30 charge |
Monthly Airtime
Your airtime is also adjusted accordingly.
| Item | Calculation | Airtime |
|---|---|---|
| Pro-rated airtime includes 26 days of airtime (Sept 1st to Sept 26th) on Your Choice 35. |
26 days on Your Choice 35 / 30 days in a month x 200 minutes per month | 173.33 minutes |
| Pro-rated airtime includes 4 days of airtime (Sept 27, 28, 29, 30) on Clear Choice 30. |
4 days on Clear Choice 30 / 30 days in a month x 100 minutes per month | 13.33 minutes |
|
|
186.66 minutes | |