Basic services: Voicemail to Text
TELUS Voicemail to Text
With TELUS Voicemail to Text, you choose whether voicemail gets converted to text messages, email or both.
If you choose to convert your voicemail messages to email, you will receive an audio file (WAV) of the voice message as well as the email. You can read the email message or you can listen to the audio file.
Using TELUS Voicemail to Text
Once set up, you will receive all voicemail in the visual format(s) you choose. To change how you receive TELUS Voicemail to Text (text messages, email or both) or your associated email address, you can log in to your TELUS account.
Deleting TELUS Voicemail to Text Messages
To delete a voicemail from your voicemail inbox, dial into your regular voicemail and delete the original voicemail message.
TELUS Voicemail to Text messages remain on your phone/email account until you delete them.
Deleting the converted text message/email/.wav attachment does not delete the original voicemail on your voicemail inbox, and vice versa.
TELUS Voicemail to Text vs. iPhone Visual Voicemail
| TELUS Voicemail to Text | iPhone Visual Voicemail | |
|---|---|---|
| What is it? | Converts your voicemail messages to text and delivers them straight to you as SMS or email within minutes. The converted message includes the caller’s phone number. This is not an Apple product, but works on the iPhone and all TELUS wireless devices. |
Lets you see a list of your messages and choose which ones to listen to or delete, without having to listen to prior messages or voice instructions. This is an Apple product. |
| Main user benefits | Reading is faster than listening. Stay in the know when it is not convenient to listen to voicemail (e.g., at a meeting, loud restaurant, theatre) Convenience of replying by text or email; or call back. Convenience of not having to jot notes as you listen – the info is in the converted text. |
One-click access to view a list of your voicemails and choose which to listen to without dialing in. |
| Availability | Available today on any handset or smartphone which is email and/or SMS capable, including the iPhone. | Available on the iPhone in spring of 2010. |
| How do I get messages? | Converted voicemail is sent to you by email (optional – with the sound file attached) and/or text message. You can choose both delivery options (no change in price). |
Sound file is downloaded to your iPhone. |
| How many messages can I keep? | As many as your email account, computer hard drive, or text message inbox will allow you to archive. | The maximum number of voicemails allowed on your voicemail inbox (e.g. Voicemail 10 = max 10 messages) |
| For how long can I keep a message? | For as long as you like – the messages are saved in your email account and/or your handset’s text message inbox. | If not deleted, voicemails remain there for the pre-set duration. (e.g. Voicemail 10 = 10 days) |
| How do I delete a read/ heard voicemail? | Choosing the Rolling List option means never needing to manage your voicemail inbox. When it’s full, the oldest voicemail will be automatically deleted as a new one arrives, unless you have specifically chosen to save certain voicemails. | Simply delete it directly on your iPhone. This deletion will be synchronized with your voicemail inbox. |
| Voicemail notification | If you have TELUS Voicemail to Text, you will no longer receive voicemail notifications, only converted emails and/or text messages. The caller ID will be displayed with the converted message. (The actual voicemail is still available in your voicemail inbox.) |
A symbol at the upper right hand corner of the voicemail icon indicates how many voicemails you have. Clicking the voicemail icon lets you view the list. Clicking an item on the list downloads that voicemail to your phone for you to listen to. |
| Data usage | Data is charged by KB for email.
BlackBerry: Read transcript on smartphone, 2 – 10 KB (without downloading sound attachment)Listen to sound attachment on smartphone, approx 40 - 250KB (depending on length of voice message) Other smartphones: 40-260KB, depending on length of voice mailRead converted text message(SMS) – no data or messaging charge. |
The average size of a voice mail is 50KB ( 20 voicemails ≈ 1MB) |
Troubleshooting
Callers can leave messages as long as permitted by the voicemail box.
Converted text messages are a maximum of 412 characters over 3 messages in length.
Converted email messages can be a maximum of 460 characters in length. “Long Msg” appears at the end of any truncated message.
If message is unclear, a "?" will display after a word that is spelled phonetically and a "____" will replace gaps or muffled speech.
If you have TELUS Voicemail to Text, you will no longer receive voicemail notifications, only email or text message ones. The call ID will be displayed with your message but information is not taken from your address book.
You will need to have an active voicemail feature on your account. Combined Voicemail is not compatible with this feature.
You will need to have an active e-mail address in order to receive TELUS Voicemail to Text messages to their e-mail.
You will need to be able to receive SMS in order to receive TELUS Voicemail to Text messages via SMS. Your account should not have SMS blocked.
TELUS Voicemail to Text is not available on the LG 8700 and the LG 8800.
This service is available for Postpaid and Mike handsets.
Both English and French languages are supported. If half of a voicemail is spoken in English and the other half in French, the voicemail will not be converted.