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Spending Limits

Spending Limit program

With the Spending Limit program, you will receive a device with a $200 spending limit without having to pay a deposit.


How it works

  • Use your device as normal, and keep it active by paying your bill every month and by keeping your total balance under $200. Your total balance includes your unpaid bill plus all up-to-date extra or overage charges, e.g. long distance, data, and minutes/texts over your rate plan allotment.
     
  • When your monthly charges are billed, it is applied against your spending limit.
     
  • To help you manage your account, you will receive a free text message warning when you reach 70% and 85% of your limit. At this point you should pay your balance down. You might not receive this text if you accrue your latest charges too quickly, but instead will receive a warning that you have exceeded your limit, and your service will be suspended very shortly if payment is not received.
     
  • If you reach the total $200 balance owing, you will not be able to make or receive calls, except for two numbers: 911 for emergencies and 611 to pay your account. A $30 reconnection fee will apply.
     
  • To reactivate your device when suspended for exceeding the limit, you will need to pay off your last bill plus any extra or overage charges over $100 incurred since your last bill.
     
  • The limit can only be removed after 12 month on-time consecutive payments are made. You will be notified in this instance.

Paying your account

These are the fastest methods of paying your account to ensure your service is uninterrupted:

  • Online at your TELUS account. Register if you don't have an account.
  • Online banking through your financial institution.
  • Calling 611 on your TELUS mobile handset (free call).
  • Calling 1.800.777.1888

Make changes to your phone

Log in to your account to make changes to your existing phone.