Connectivity: Kid Find

Kid Find

Using GPS technology, Kid Find gives parents and trusted caregivers the ability to locate loved ones in real time using a TELUS handset or the Internet. Only family members sharing the same TELUS account or assigned individuals can access this sensitive information.

TELUS Kid Find will work anywhere within our GPS coverage area.

To use Kid Find to locate your children, you need a parent phone and a kid phone set up. All TELUS phones are kid phone capable, so most of the set up work is done using the parent phone.

1. Ensure your phone can be a parent phone.

Look at the list of parent phones to see if your phone is capable.

• LG Chocolate™ 8500
• LG 8100™
• LG 490 Fastap™
• LG 245™
• LG ChocolateFlip™ 8600
• Motorola RAZR™
• MOTOKRZR™
• Motorola v262™
• Nokia 6265i™
• Nokia 6165i™
• Samsung A950™
• Samsung A720™
• Samsung A870™
• Samsung U510™
• Motorola RAZR™
• MOTOKRZR™
• Nokia 6265i™
• Nokia 6165i™

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If you do not have a compatible phone, you can continue to use Kid Find from your computer:

1. Log onto your TELUS account.
2. Select Kid Find under connect with friends & family.
3. Agree to the terms and conditions. Your family list will then appear. The list will include every subscriber in your TELUS account.
4. Select up to five subscribers to be included in the family list.
5. Select OK. You are now able to view the family list, and will be able to find, send text messages and get history of all family members.

2. Subscribe your parent phone to Kid Find.

To sign up for Kid Find, you must be the account owner or administrator and you can either sign up online at using your TELUS account or by calling *611.

1. Sign into your TELUS account.
2. Select Kid Find under connect with friends & family.
3. Agree to the terms and conditions.
4. Set up a family list using the procedure below.
5. Use Kid Find to locate members in your family list.

3. Log into your TELUS account and set up Kid Find.

Once you have set up your Kid Find subscription, you must set up the service online by activating your phone, selecting family members, and editing your account settings.

4. Download the Kid Find application onto your parent phone.

If you have the MOTOKRZR™, Motorola RAZR™, Nokia 6165i™ and 6265i™, consult the next section.

Downloading Kid Find to most parent phones:

1. Access your phones menu.
2. Select tools & apps or press the number 8.
3. Select GPS services or press the number 2, then select Get New.
4. Select TELUS Kid Find, and then select buy now. TELUS Kid Find starts downloading.
5. Select Kid Find when it appears in My Storage and then select download now.
6. Once downloaded, select run.
7. When the installation is complete, access Kid Find following this menu on your phone: tools & apps > GPs services -> TELUS Kid Find

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More help

Kid find user guide.

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Troubleshooting

Only people you give permission to can locate your children.

The kid phone must be turned ON to be located.

Only mobile phone and smartphone clients on monthly rate plans can subscribe to Kid Find, and only the account owner or a person responsible for the account can add Kid Find to their account.

You can locate any person within your TELUS account and your default family list is generated from your account member list.

To locate a person outside of your account, their account owner must give you permission to locate them by providing you authorization. Administrative authorization grants full access to locate any member within the account, and to view and modify all subscriber information in the account. This high level of security ensures that only authorized, trusted people are provided access to locate another person’s children.

The person you would like to locate must grant you permission by providing you with their account information: client account number, PIN, and either their postal code or last invoice amount. To add this person to your Kid Find service:

1. Log into your TELUS account.
2. Click manage account(s).
3. Click add TELUS mobility account.
4. Complete the account owner form with the information you collected.
5. To view new subscribers in your TELUS account, click manage account(s). This list displays all subscribers that are available for your Kid Find family list.

Our GPS services are designed with your privacy and security in mind and are subject to our privacy policy. TELUS GPS services use a comprehensive suite of security arrangements to ensure safeguarding your information:

• Your location information is communicated and stored within TELUS' secure infrastructure.
• Location information is retained for a maximum of seven days, then deleted.
• Location information is only collected by TELUS with your consent. Consent is either provided by downloading an application onto your mobile phone and running the application, or by logging into your TELUS account.

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Your kids will know they are part of Kid Find because a text message is sent to the kid phone informing that location information will be collected. Also each time someone is located through Kid Find, a blinking GPS icon appears on their phone screen.

If there is an icon on your phone screen, it is GPS and Kid Find-enabled.

You can make a kid phone ‘unfindable’ by turning off its GPS availability, which disables access to all GPS services. For specific information, consult your phone's user guide.

Breadcrumbs are the virtual trail or history of lookups that can be viewed on from the Kid Find application on a phone or Kid Find online using your TELUS account.