A TELUS Mobility Hotspot is any location that offers public high speed
wireless Internet access. TELUS Mobility Hotspot service provides you
with a high-speed wireless connection to the Internet using Wi-Fi (802.11b)
technology, giving you speeds comparable to the high-speed connection
in your home. A TELUS Mobility Hotspot consists of one or more Wi-Fi certified
access points (or transceivers) connected to a high-speed wired Internet
connection.
How fast is the connection in a TELUS Mobility Hotspot?
TELUS Mobility Hotspot service enables you to access the Internet at speeds
comparable to the high-speed connection in your home using a Wi-Fi enabled
laptop.
To add Hotspot services to your TELUS Mobility invoice you must already
have a post-paid Mike or PCS voice or data plan with TELUS Mobility. You
can add the Hotspot feature at your TELUS dealer or TELUS store, at mytelusmobility.com
or by phone (1-888-253-4937). To purchase the subscription through mytelusmobility.com,
simply create a profile or login to your existing profile and then follow
instructions to add the feature with the e-Care tool. Your mytelusmobility.com
username and password beomces your Hotspot username and password.
Pay Per Use options are also available. When you are in a TELUS Mobility
Hotspot, find the area where service is available (hint: look for the
poster with the Hotspot logo). When you are in the service area, simply
turn on your laptop and ensure your Wi-Fi network card is turned on. Launch
your web brwoser and you will be directed to the Hotspot login page which
will guide you through the registration and Pay Per Use purchase process.
Once you have created a user profile and purchased a Pay Per Use option,
you can use your username and password to login to the service when you
return to a Hotspot. If you need more time, simply top-up your account
with the time you need. You can top-up your
account at any Hotspot or by visiting mytelusmobility.com.
When you create your profile and purchase a rate plan, all of your billing
and personal information is secure because TELUS Mobility requires that
your web browser has 128-bit encryption. Once you're connected to the
public Internet, like any Internet connection, the TELUS Mobility Hotspot
service does not provide inherent security. TELUS Mobility recommends
that you adopt security measures such as VPNs (virtual private networks)
to ensure privacy and security. TELUS Mobility Hotspots are compatible
with most industry standard VPN solutions that utilize IPsec, PPTP, or
L2TP. We also recommend that you take appropriate steps to secure your
computer using passwords and personal firewall software.
TELUS Mobility Hotspot service is based on 802.11b wireless network technology.
The range of coverage of 802.11b technology is generally 300 feet from
any access point. Actual performance will be based on the sensitivity
of your Wi-Fi network card. Certain sites may employ multiple access points
to expand coverage beyond this limit.
How much does the TELUS Mobility Hotspot service cost?
TELUS Mobility Hotspot service offers numerous Pay Per Use and Subscription
options to fit any time frame and any budget. These options will be presented
in the Hotspot service portal.
what you get
what you pay*
Hotspot Hour
Hotspot access
for 1 hour valid at the purchase Hotspot
$10
Hotspot Day
Hotspot access
for 24 hours valid at the purchase Hotspot
$15
Hotspot Week
Hotspot access
for 7 days valid at any TELUS Mobility or Canadian Roaming Partner
Hotspot
$25
Hotspot Month
Hotspot access
for 30 days valid at any TELUS Mobility or Canadian Roaming
Partner Hotspot
$40
Hotspot National Unlimited Subscription
Unlimited access valid at any TELUS Mobility
or Canadian Roaming Partner Hotspot
$25/month
*All prices are in Canadian dollars.
For Pay Per Use options, please note that your session clock starts when
you press "connect" and continues until it is expired. You can purchase
multiple sessions even if you have time remaining in your account. Any additional
sessions that you purchase will be activated when your current session expires.
If you require additional Hotspot time while you are in a session, click
"Buy more time" on the Hotspot session information window. Please note that
you must start using any additional Hotspot time within 6 months of the
purchase date.
For example, if you have 30 minutes remaining in your account and add
an additional hour, that hour will be activated automatically when your
original session time expires.
- If you disconnect prior to your original session time, the additional
hour you purchased will remain dormant (for up to 6 months) and available
for you during your next login.
- If you remain connected beyond your original time, the second hourly
plan will automatically be activated and will expire after 60 minutes.
Do I have to wait until my time runs out before I can purchase
another session?
You can purchase multiple sessions even if you have time remaining in
your account. Any additional sessions that you purchase will be activated
when your current session expires. If you require additional Hotspot time
while you are in a session, click "Buy more time" on the Hotspot session
information window. Please note that you must start using any additional
Hotspot time within 6 months of the purchase date.
For example, if you have 30 minutes remaining in your account and add
an additional hour, that hour will be activated automatically when your
original session time expires.
- If you disconnect prior to your original session time, the additional
hour you purchased will remain dormant (for up to 6 months) and available
for you during your next login.
- If you remain connected beyond your original time, the second hourly
plan will automatically be activated and will expire after 60 minutes.
Yes, all of your billing and personal information is secure because TELUS
Mobility requires that your web browser has 128-bit encryption- the same
as major banks! This is the industry standard in Web security and is used
primarily for transmitting sensitive information over the Internet. When
you have a secure connection between your browser and a website, no one
else can access the data that you send across the connection.
Occasionally, your browser might display a security alert to notify you
that you are entering or leaving a secure connection. These alerts tell
you when TELUS Mobility is taking precautions to keep the information
you supply (such as your password and billing information) secure while
it travels from your computer to our server. This is normal and you can
choose to continue in both cases.
For more information about how TELUS Mobility keeps your personal information
private, please refer to TELUS Mobility's privacy
statement.
Promotional codes provide free trial access to TELUS Mobility Hotspot service.
Promotional codes are eligible for 1 hour to 1 month of Hotspot access time, depending
on the promotion. The time represented by the promotional code will be added to
your profile.
Some promotional codes are valid at a particular Hotspot location while
other promotional codes may be valid at any TELUS Mobility Hotspot. Promotional
Codes must be accompanied by a unique access code (PIN) for service.
If you have a promotional code, you can activate it via the Hotspot portal
at any valid Hotspot. To activate a promotional code, create a Hotspot
profile or log in using your existing username and password, click the
"promo" button, and enter the promotional code and access code.
Your profile will be credited with the appropriate amount of time of wireless
Internet access.
What other service providers make up the Hotspot Network?
TELUS Mobility has partnered with Bell Mobility, Rogers Wireless and Fido
to offer customers the flexibility to access any of their Hotspots by
simply using your TELUS Mobility username and password.
Are there TELUS Mobility Hotspots outside of Canada?
TELUS Mobility is actively developing roaming agreements with domestic
and international Wi-Fi service operators. This will allow TELUS Mobility
Hotspot subscribers to use hotspots across the country and around the
world. Please visit telusmobility.com/hotspot
for news on new locations and services.
What do I need to access a TELUS Mobility Hotspot?
A Wi-Fi enabled laptop 1
A Web browser 2
A Hotspot subscription or Pay Per Use account
1. Supported browsers: Internet Explorer V5.0+
with 128-bit encryption, Netscape Navigator V6.0+ with 128-bit encryption
and Safari (Mac). Please ensure that your browser has JavaScript, Cookies,
and Pop-up windows enabled as well as proxy settings turned off.
2. Supported operating systems: MS Windows XP, Windows 2000, Mac OS X 10.2
Your existing device may already have 802.11b wireless capability built-in. To
verify, check the bottom of your laptop for the Wi-Fi logo or ask your IT department.
Please note that many devices with embedded capabilities may have an ON/OFF switch
to activate the Wi-Fi capability. Please refer to your laptop's user guides for
more information on using Wi-Fi.
If your laptop does not have embedded 802.11b capability, you can purchase an
external Wi-Fi certified 802.11b wireless network card.
Where can I purchase a Wi-Fi certified wireless network card?
If your laptop does not have embedded 802.11b capability, you can purchase an
802.11b wireless network card for most laptops at any major electronics retailer.
TELUS Mobility's Hotspot service is compatible with any Wi-Fi certified 802.11b
wireless network card. Please visit the official Wi-Fi
organization website for a list of Wi-Fi certified components.
How do I set up my Wi-Fi certified wireless network card to work
with a TELUS Mobility Hotspot?
Once your card is properly installed and enabled, use the card configuration software
to verify the following settings:
The Service Set Identifier (SSID or network name) setting is set to
the ANY default or set to TELUS. Please refer to your Wi-Fi network
card manual for configuration details
Can I use a Wi-Fi enabled PDA to access a TELUS Mobility Hotspot?
Yes, you can use a Wi-Fi enabled PDA to access a TELUS Mobility Hotspot, however
TELUS Mobility currently only provides technical support to laptop users who meet
the minimum system requirements.
Once I'm in a TELUS Mobility Hotspot,
how do I connect to the service?
Once you're in a TELUS Mobility Hotspot, launch the web browser on your
Wi-Fi enabled Windows laptop. Our login page should automatically appear.
Please note that if your browser home page is set to an internal corporate
Intranet site, you may see an error message. Try going to any public website
such as mytelus.com
and you should be redirected to the Hotspot login page.
To access the Internet, just follow these 3 steps:
Register for a TELUS Mobility Hotspot account or login to your existing
account (you may use your mytelusmobility.com username and password
if you have one).
Choose a Hotspot Pay Per Use option.
Enter your payment information.
If you have a subscription or a balance of Pay Per Use access, then simply logging in with your username and password will connect you to the Internet.
What happens if I forget my
username and password?
If you forget your username, you will have to create a new profile to
access TELUS Mobility Hotspots. All of the remaining access time in your
original account will be lost.
If you forget your password, we'll ask you for the answer to your secret
question. If you answer this correctly, you will be able to select a new
password. If you don't answer your secret question correctly, we will
not be able to give you a new password for security reasons. As a result,
you will have to create a new profile to access TELUS Mobility Hotspots.
All of the remaining access time in your original account will be lost.
Can I connect to my corporate network from a TELUS
Mobility Hotspot?
If your company allows remote network access, you can connect to your
corporate network. For added security, many companies use VPN solutions
to provide secure access to your business applications. TELUS Mobility
Hotspots are compatible with most industry standard VPN solutions that
utilize IPsec, PPTP, or L2TP.
I'm sitting in a Hotspot and my VPN connection keeps dropping.
Why is that?
Hotspots are compatible with most VPN clients that use industry standard
VPN protocols such as IPSec, PPTP, and L2TP. If you're using an industry
standard VPN client and you're connection keeps dropping, try the following
steps:
Ensure your proxy settings are set to off
Open your browser, select your wireless carrier, login, and connect
to the Internet
Start your VPN client and immediately turn your proxy settings on
If your VPN connections keeps dropping and your company does not use a proxy
server, please try using webmail to access your company email.
While in a Hotspot, I can get my VPN to access my e-mail
and internal company information but cannot surf the Internet. Is there
anything I can do?
If you are experiencing this problem, it is often the result of a corporate
policy to minimize security risks. Please speak to your IT department representatives
about your current configuration.
When using a VPN, why does the status window display an
error message?
Most VPN's will block all traffic not going through it. In this case it
is doing just that. Fortunately this will only affect the status window
display. The service should still work fine.
How do I log out to ensure my VPN session is properly terminated?
When logging out, ensure your VPN session is terminated or closed, prior
to clicking on the log-out button. This will ensure proper closing of
that session. In the event that it is not closed in the specific order
mentioned above, your VPN session may still remain connected.
Can I send email using an SMTP server from a TELUS Mobility
Hotspot?
Although TELUS Mobility does not provide an SMTP server for sending email,
it does not block any ports required for sending email. In other words,
if your Email Service Provider offers remote SMTP services, you will be
able to send email from a TELUS Mobility Hotspot. If your Email Service
Provider does not provide remote SMTP services, it is recommended that
you use either Webmail or VPN to establish a secure connection to your
email server.
Can I use any application in a TELUS Mobility Hotspot?
Most applications should function normally in Hotspots, however some laptop
applications may not work in a Hotspot environment as they do on a corporate
or wired network. This may be due to wireless issues or may be related
to firewalls. Please contact your IT support department or application
provider if you have a problem running your applications.
While PDA devices are not currently supported by TELUS Mobility, it is possible
to establish connectivity and use your account from a Wi-Fi enabled PDA devices.
Simply use your laptop to register your account (if you have not done so already)
and purchase a rate plan.
Make sure you press "disconnect" to end your PDA session.
Finally, use your Wi-Fi enabled PDA and your username/password to login to
the service. Please note that not all portal functionality is available on a PDA
due to the limited functionality of PDA web browsers (e.g. your session management
window will not appear as pop-up windows are not supported on PDAs).
How do I get wireless Internet access
in areas where there are no Hotspot services?
If you have a TELUS Mobility 1X handset you can purchase a data connection
kit for your specific handset and sign up for Wireless Internet Everywhere
service. You can also purchase a 1X wireless network card for your laptop,
PDA, or Tablet PC. This will allow you to get wireless Internet access at
speeds of 40-60 kbps on the TELUS Mobility PCS network throughout Canada.
For more information, please refer to telusmobility.com/mobilecomputing
TELUS
Mobility Hotspot